Terms & Conditions

By making any form of purchase or agreeing when using our website you agree to commission us to carry out work on your behalf and therefore confirm that you are in agreement with Ilkeston Motor Factors Ltd and bound by our terms and conditions defined below.

The Client: The company or individual requesting products or services with Ilkeston Motor Factors Ltd.

The Seller: Ilkeston Motor Factors Ltd website, shop, owner, employees and affiliates, hereafter referred to as the seller.

The Seller will supply goods only where an agreement is entered either by email, telephone, mail or fax.

The Seller will supply goods only for clients who are 18 years of age or above.

An 'order' is deemed to be a written or a verbal contract between the seller and the client, this includes telephone and email agreements.

All goods are subject to availability.

If we are unable to complete your purchase request due to stock, demand or location, we will refund you for any sum that you have paid and any contract relating to that purchase will be cancelled.

Every effort is made to ensure that prices shown on our websites are accurate at the time your order is placed. If an error is found within 14 days of accepting your order, the seller will inform you as soon as possible and offer you the option of reconfirming your order at the correct price, or cancelling your order.

Please ensure the details you enter are correct before submitting a purchase as we cannot be held responsible for any incorrect data entered by the consumer.

Please note, addresses outside of mainland UK will not be covered.

Upon arrival of the goods you will be required to check the condition of the goods before signing.

Our goods are subject to delivery charges, these charges are identified at the point of purchase or within the goods description.

All goods supplied by the seller are warranted free from defects for 12 months from the date of supply (unless otherwise stated). This warranty does not affect your statutory rights as a consumer.

This warranty does not apply to any defect in the goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than as recommended by the seller, failure to follow instructions, or any alteration or repair carried out without the approval of the seller.

If the goods supplied to you are damaged on delivery, you should notify the seller by telephone, in writing or by emailing our sales team within 2 days.

In the event that the goods are damaged please contact us within 24 hrs of receipt of goods. We will require the faulty or damaged items to be returned back to us .Then they will be either replaced free of charge or a refund given please allow up to 7 working days for this. If we are not notified within 24 hours of any problems with your order then we are unable to place a claim with our carriers and will not be able to replace the goods.

If you believe any items are missing from your order, please contact us within 7 days of receiving your order and we will look into the matter and despatch any missing items. If you do not contact us within 7 days of receiving your order it will be deemed that the sale has been completed to the satisfaction of all parties.

We try to dispatch all orders within 48hours. Therefore any order that has been dispatched cannot be cancelled where a sale has been agreed. We cannot therefore offer any refunds.

Ilkeston Motor Factors Ltd, Plot 7 The Ropewalk, Ilkeston, Derbyshire, DE7 5HX.

V.A.T.  No. 119 0125 08

O115 9302 174 / 01159 440 509

 info@smartrefinishing.co.uk

The seller reserves the right to make amendments to our privacy policy or our terms and conditions without notice.

Last updated: 19^th December 2009